FAQ

FAQ

PURCHASING AND RETURNS:

What is the Néitcase warranty?

Néit warrants the Neitcase against any defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser (the “Comprehensive Warranty Period”).

Further, Néit warrants this Neitcase against defects in the material and workmanship of any non-electronic components of the Neitcase (as defined below) under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser (the “Material and Workmanship Warranty Period”).

For the purposes of the Material and Workmanship Warranty Period, non-electronic components shall include the Product’s wheels, handles, zippers, latches and other similar components.

 

What is the Neitcase returns policy?

We want you to be fully satisfied with every product you purchase directly from the Neit.life website. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery, provided the product is unused, for a full refund of the purchase price, minus shipping, handling, gift box, and other charges where applicable.

To be eligible for a return, we require that the product be unused, in original boxes, and with all original paperwork, parts and accessories. If your return authorization is approved, Neit will provide you a return authorization number to include with the package and a destination address to ship your purchase to. Neit reserves the right to deny refunds for a returned item that does not comply with this policy.

 

 

How do I return my Neitcase?

Please reach out to us within 30 days of the delivery date at returns@neitcase.com and request a return authorization. If eligible, we’ll email you a return label to apply to the original box, including all accessories.

 

What is Tracking Unit warranty?

The warranty is for one year from the date of purchase.

 

What is Tracking Unit returns policy?

Please get in touch within 30 days of the delivery date at returns@neitcase.com and request a return authorization.

 

LUGGAGE:

What are the dimensions and weight of the Neitcase?

We currently offer two sizes of Neitcase’s!

 

Our Cabin Neitcase meets the maximum allowable cabin requirements of all major US airlines and most international airlines.

Cabin Neitcase (40 liter) – 4Kg | 8.8 lbs

Expanded Dimensions: 55x35x25CM | 21.6 x 16 X 8 in

Collapsed Dimensions: 65x35x8CM | 24 x 15 x 3 In

 

Checked-In Neitcase (98 liter) – 6Kg | 13.2 lbs

Expanded Dimensions: 32 x 20 x 11 in

Collapsed Dimensions: 35 x 20 x 3 in

 

The luggage dimensions include all appendages: wheels, side feet and grab handles.

 

* Please note that some of the specifications may alter slightly during production.

 

How do you collapse/expand a Neitcase?

Well it’s great to know, collapsing and expanding your Neitcase is quick and simple!

Here’s a guide to how to can do it: (https://vimeo.com/239130452)

 

How do I use the handle?

It’s not just a handle that you hold, it’s a handle that holds onto things for you. The first tri-functional handle: pull, carry, hang.

 

Check out this video HERE  (https://vimeo.com/239130452)

 

How do I use the wheels?

High-performing spinner wheels fold away neatly, protecting wheels in transit and making the case easier to stow.

 

It’s pretty simple, have a look at our video HERE  (https://vimeo.com/239130452)

 

Is the lock TSA approved?

Yes!  The key hole that you see on each lock is exclusively for TSA access. As they don’t know your combination code, they may unlock the case through their master key. Even we don’t get to see or keep a copy of the key.

 

How do I set or reset the locks?

Your Neitcase lock is currently set to pre-set combination 0-0-0.

To personalize your code or resit it:

  1. Using a pen tip, push the lock silver reset button
  2. Set your new 3 digit code by turning each number wheel
  3. Slide the unlock button to the left to make the reset button pop back to normal position.
  4. MYour new lock combination is now set!

 

Do you have any additional colours?

 

Neitcase is currently only available in black, however we will be adding new colours in the near future. Please ensure to register to receive regular updates.

 

What material is the Neitcase made from?

The Neitcase is built to last.

 

Light, flexible and strong, moulded with unique compound polypropelene to look and feel good whilst protecting your belongings.

 

How should I care for my Neitcase?

Please use a damp sponge or cloth to wipe away dust and dirt and avoid using cleaning agents. Over time your Neitcase will acquire scratches and nicks. These marks will give your case an individual appearance and will not affect the strength and functionality of your Neitcase.

 

How strong and durable is my Neitcase?

 

As we’ve said your Neitcase is built to last! It has been subjected to a wide variety of tests to make sure it can handle the rigors of travel.

 

TRACKING UNIT (GPS):

How does the tracking unit work?

The smart unit is a geo-tracking solution that helps you track your bags at virtually any airport in the world. Whether traveling for business, vacation, or with large valuable items. It packs inside any size bag, making it smarter and traceable. Together with the free mobile app, Neit’s smart unit lets you focus on what really matters and makes your trips more relaxing and enjoyable.

 

How to set-up the tracking unit?

 

  1. CHARGE THE DEVICE

Charge the smart unit for the first time in ON mode 24 hrs to a wall power source. Please use a regular USB cable and power brick.

 

  1. DOWNLOAD FREE LUGLOC APP

Download the Neit App to your IOS or Android phone you are using.

 

  1. REGISTER & LOGIN

Create an account by registering your email and choose a password to login to the Neit App.

 

  1. LINK DEVICE

Please associate the smart unit to your account by entering the 8 digit number on the back of the device. You can also Link Service Plans

 

  1. BEGIN TRACKING

After the smart unit is associated to your account you can begin tracking How to Track

 

  1. CHARGE & TURN OFF

Once your trip is over fully charge your device and turn it off until your next trip.

 

Is the tracking unit included in the Neitcase price?

No, tracking units are not included with a Neitcase, and they need to be purchased as an add-on to your order.

Are there any additional on-going costs for the tracking unit?

The first 30 days of luggage tracking is on us! Then it’s easy to add more location tracking in the mobile app for as little as $4.99 per month.

In order to protect your luggage, your bag has to be able to send a signal from anywhere in the world. The only way that’s possible is for device to have a SIM card like your phone.
Luckily, Neit Smart unit comes with its own SIM card so your luggage can be located virtually everywhere. Whether in airports, hotels or up in the mountains, we can find it and report its location on your mobile app.
And we make possible for you to have this peace of mind location service by paying only when you need it. Choose an optional service plan in app now or later, no obligation!

 

How long does the battery on the tracking unit last?

Rechargeable battery that lasts 15 days when fully charged.

 

How to reset forgotten password?

You can use the Forgotten Password feature of the iOS and Android applications.

 

Does the tracking unit work internationally?

The tracking unit works all around the world except for Japan, Korea and Alaska.

 

SHIPPING:

Where do we ship to?

We ship internationally! No country is never too far to reach.

 

We unfortunately are not able to ship to P.O. Box addresses or international US Military posts.

 

How much does shipping cost?

For all orders we charge a flat shipping rate of $35  and charges are applied at check-out.

 

What is the delivery time?

We are currently shipping our first batch and during this period, delivery can take up to 45 days. We will send you an email letting you know when your Neitcase should be expected.

 

When will my case be ready to ship?

We aim to get your Neitcase shipped to as soon as possible. As the one of the next batch of orders, we will send you a notification email when your Neitcase is ready to be shipped.