Néit will accept returns on any products purchased directly from Néit.life or through Néit’s Kickstarter campaign within 100 days of the delivery date, provided the product does not show noticeable signs of use. For all returns accepted by Néit, you will receive a refund based on your original form of payment.
To return an item, you must first request a return authorization by emailing us at email@example.com to request a return authorization. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. If your return authorization is approved, Néit will provide you a shipping label for the purpose of returning the Néit product, you are responsible for returning the Product to Néit, as well any associated costs.
Néit reserves the right to deny refunds for a returned item that does not comply with this policy.
If you need any assistance or have questions about our return policy, you can contact us by emailing us at firstname.lastname@example.org.
Néit guarantees to you, the original purchaser, that the products which you have purchased directly from Néit.life, through Néit’s Kickstarter campaign, are in conformance with the applicable Néit specifications current at the time of manufacture for a period of time from the date of purchase of the Product(s) (the “Warranty Term”).
The Warranty Term starts at the time the Product(s) is first received by the first end-user. The Product may consist of several different parts and each different part may be covered by a different Warranty Term.
Néit warrants this Product against any defects in materials and workmanship under normal use for a period of FIVE (5) YEAR from the date of retail purchase by the original end-user purchaser (the “Comprehensive Warranty Period”).
Further, Néit warrants this Product against defects in the material and workmanship of any non-electronic components of the Product (as defined below) under normal use for a period of FIVE (5) YEARS from the date of retail purchase by the original end-user purchaser (the “Material and Workmanship Warranty Period”).
For the purposes of the Material and Workmanship Warranty Period, non-electronic components shall include the Product’s wheels, handles, zippers, latches and other similar components.
During these Warranty Periods, if a covered defect arises, and you follow the instructions for returning the Product, we will, at our option, either (i) repair the Product at no charge using either new or refurbished parts, (ii) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product, or (iii) refund the purchase price of the Product.
No Néit reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
A replacement product assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
When a Product is exchanged, any replacement item becomes your property and the replaced item becomes Néit’s property. When a refund is given, the Product for which the refund is provided must be returned to Néit and becomes Néit’s property.
EXCLUSIONS & LIMITATIONS
This warranty applies only to genuine Néit Products manufactured by or for Néit. Néit will determine, at its sole discretion, whether a product is a genuine Néit Product. Any genuine Néit Product in which the Néit logo or any other identifying information, such as a serial or product ID number, has been removed, altered or defaced, is not covered under this warranty. Néit’s responsibility for defects is limited to repair or replacement service as determined by Néit in its sole discretion.
The Comprehensive Warranty Period and the Material and Workmanship Warranty Period (collectively, the “Warranty Period(s)”) shall only apply to Products that are damaged due to normal use, or are otherwise defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks) or electronic defects (such as defective software or batteries) as applicable for the relevant Warranty Period. Néit does not warrant that the operation of the Product will be uninterrupted or error-free. Néit is not responsible for damage arising from failure to follow instructions relating to the Product’s use. This warranty does not apply to: (a) damage caused by use with unapproved non-Néit products; (b) damage caused by accident, abuse, neglect, misuse (such as transportation of unusual items), abrasion, flood, fire, earthquake, liquid exposure (including exposure to solvents, acids, bases, or water), extreme heat, extreme cold or other external causes; (c) damage caused by operating the Product outside the permitted or intended uses described by Néit; (d) damage caused by service performed by anyone who is not a representative of Néit or otherwise authorized by Néit to service Néit products; (e) a Product or part that has been modified without the written permission of Néit; (f) cosmetic damage, including but not limited to scratches, dents, cracks, breaks, fissures or detachments; (g) diminished performance or failure of any batteries due to normal and/or extended use, unless damage has occurred due to a defect in materials or workmanship; or (h) any non-Néit products, even if packaged or sold with Néit Products, (i) transport damage (by airlines for example), (j) normal wear and tear, (k) cosmetic damage (such as scratched leather or stained fabric), and (l) direct, consequential or incidental damages related to such a data breach, including damages related to identity theft, theft of payment information, discovery by third parties of identity, location or other personal information, or any other damages related to a breach of data security.
Except as provided in this warranty and to the extent permitted by law, Néit is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. This includes incidental travel related losses due to Product failure, such as replacement cost of clothing or other valuables, airline or hotel change fees, meals, transportation, or any other incidental costs related to the loss or damage of Néit Products in transit. In addition, Néit explicitly waives all liability for loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored or used with Néit Products and any failure to maintain the confidentiality of data stored on the Product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary according to your jurisdiction. All express and implied warranties, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of the applicable Warranty Period. No warranties, whether express or implied, will apply after the expiration of the Material and Workmanship Warranty Period. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.